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Getting Started

Getting Started with DeskFork

Section titled “Getting Started with DeskFork”

DeskFork is a Cloudflare-native customer support platform. This guide walks you through creating your first workspace, connecting an inbox, and handling your first ticket.

Prerequisites

Section titled “Prerequisites”
  • An DeskFork account — sign up free
  • A domain you own (for email routing) or just a browser (for web chat)

Step 1 — Create a workspace

Section titled “Step 1 — Create a workspace”

After signup, you are prompted to create a workspace. A workspace is the top-level container for your team, inboxes, and tickets.

Workspace name:  Acme Support
Workspace slug:  acme (used in API paths and tracking URLs)
Time zone:       Asia/Seoul

Step 2 — Connect your first inbox

Section titled “Step 2 — Connect your first inbox”

Go to Settings → Inboxes → Add inbox and choose a channel:

ChannelAuth requiredNotes
EmailCloudflare Email RoutingPoint an MX record at route.deskfork.com
Web chat widgetNoneCopy the <script> tag into your site
Webhook (custom)HMAC signing secretSend POST to your inbox endpoint

Step 3 — Invite your team

Section titled “Step 3 — Invite your team”

Go to Settings → Team → Invite. Roles available:

RoleCan do
ownerFull admin including billing and workspace deletion
adminManage inboxes, agents, SLA policies
agentHandle tickets, write comments, assign tickets
viewerRead-only access to tickets and reports

Step 4 — Handle your first ticket

Section titled “Step 4 — Handle your first ticket”
  1. A customer emails your support address → DeskFork creates TKT-0001
  2. The ticket appears in Inbox → Unassigned
  3. Click the ticket → assign to yourself → write a reply
  4. Close the ticket when resolved

Next steps

Section titled “Next steps”