Guides

Guides

Practical guides for setting up and customising DeskFork.

Setup guides

• Getting Started — workspace, first inbox, first ticket
• SLA Policies — per-channel response targets and auto-escalation
• AI Triage — virtual agent, semantic cache, escalation rules
• Web Chat Widget — embedding live chat with Turnstile protection
• Email Routing — connecting Cloudflare Email Routing to an inbox

Integration guides

• API Keys — generating and scoping programmatic access
• Webhooks — subscribing to ticket events from your systems